CASE*track 3
CASE*track was originally developed
to meet the then Legal Aid Board requirements for their franchising
pilot which has since developed into the Legal Services Commission
Unified Contract.
Over time, CASE*track has evolved
into a cost effective, flexible and user friendly case management
system which may be adapted to individual requirements.
CASE*track 3 was released in 2007
to meet the requirements of the new LSC Unified Contract. However,
there is now the option to disable the LSC features for
organisations who do not operate under a Legal Services contract.
We can provide web hosting for your CASE*track3
database so that it can be accessed via the Internet. This is
particularly useful for people working from home or Outreach
workers.
Some of the features in CASE*track 3:
- Where an organisation's income is obtained from a number
of sources, each case can be allocated to the appropriate
funding source and separate reports generated for each
funding body.
- The case record is easy to access directly from the case
details window and any statistics may be recorded at the
same time without going into different areas of the
software.
- All the statistical recording sections may be customised
to suit the individual organisation, i.e. the default
headings and options presented in any of the drop down lists
may be changed as required. The organisation can choose
which aspects of the data recording facilities it wishes to
utilise.
- Time recording is available and, where appropriate, time
may be allocated to more than one funding body in the same
case.
- The shared key dates record and diary provide easy
access for monitoring and / or making appointments for
others.
- Reports are comprehensive and easily obtained without
any expertise in database design.
- When working in CASE*track 3, it is possible to
open multiple windows - i.e. it is not necessary to close
one client file when access is required to another; two
reports may be compared side by side, whilst the Keydates
List and /or Search windows may be kept open on the desktop.
- If you operate a triage system, the known details may be
entered into CASE*track 3 and the case left in the
'pending tray' until it is allocated to an adviser.
- Cases may be classed at five levels, e.g. Pending, Basic
Information (also known as Level 1), Casework, Specialist
and Certificated work.
- File reviews are recorded, the results of which can form
the basis of a 'training needs' analysis for each adviser.
- Required information can be made mandatory fields in non
LSC systems.
- With the LSC features enabled, CASE*track is
compliant with the Legal Services Commission Unified Civil
Contract. In addition to meeting the mandatory reporting
requirements, there are facilities to assist with overall
contract management and monitoring Key Performance
Indicators (KPI's).
- CASE*track 3 has the facility to manage
multiple databases
System Requirements
o CASE*track 3 may be run on a stand alone machine with a
bare minimum of 1GB of memory (RAM) or on a network. It can be
accessed over the internet using a Local Area Network.
o CASE*track 3 can also accommodate situations where a
number of agencies / offices, wish to generate consolidated reports
but wish their data to be confidential to the individual agencies.
o CASE*track 3 utilises MS SQL Server 2005 Express as the
database engine. Therefore you must have a machine to use as a
database server, running one of the following operating systems:
- Windows 2000 Service Pack 4;
- Windows XP Service Pack 2
- Windows Server 2003 Service Pack 1;
- Windows Small Business Server 2003;
For a small number of users, a bare minimum would be a peer-to-peer
network of Windows 98 machines, with one Windows XP machine running
as a database server. We would not recommend this though. What we
would recommend would be something like a server
running Windows Server 2003 SP1 and workstations running Windows XP
or Vista, with monitors supporting a resolution of 1024 x 768.
Note: For the very smallest sites, it is possible to install
everything on one stand-alone machine, e.g. you can fit the database
server and the program itself on a Windows XP laptop with a minimum
of 1GB of memory (RAM).